Need to make changes or cancel your order? Please email us directly, firstname.lastname@example.org ASAP! We cannot modify or cancel your order after it has been shipped.
Orders ship on the upcoming Monday (unless otherwise specified in the listing)! If you need something out sooner, please email me directly.
All purchases are final sale (unless we shipped an incorrect item, then please contact us directly).
All orders are shipped 2-Day USPS Priority mail with $50 insurance and do not require signature for delivery. Since signature is not required, please make sure your delivery location is secure. A tracking number will be sent to the email associated with your order, and can be used to track the progress of your shipment. I am not responsible for carrier delays that occur after an order is shipped. Any disputes must be taken up with USPS.
All international packages are shipped via USPS First Class International, and thus may not include tracking information. This decision has been made to give you the lowest rate possible for international shipping. If you wish to receive a tracking number, please select: ‘International with tracking’ at check out.
Your receipt of International shipments depend largely upon the pace with which they are processed through customs. I am unable to control or predict delivery windows for these packages.
Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery to you.
We do not accept international return unless we sent you an incorrect item. In this case, USPS does not allow creation of an international return label, so we will reimburse you the cost of return shipping with a copy of your receipt when the new item is sent.
LOST OR MISSING PACKAGES:
If your package gets lost in transit I will do everything we possibly can to assist you. I cannot be held responsible for packages once proof of delivery is generated. I cannot be held responsible for lost or stolen packages, so I highly recommend using a delivery address that is secure.
You may pick up your item at our studio and we will refund your shipping at that time. Please contact Maggie at Welcome Home Studio directly if this is something you’d like to set up.
Nearly all of my products are now pre-order sales of products. Think of this as a reservation of this item!
Often these have several style options, PLEASE ensure you have selected the right style before checkout, as we cannot modify any orders once they have been placed with our manufacturer.
Please allow 2-4 weeks for production & shipping unless otherwise specified. If your order contains a pre-order item along with in-stock items it will be put on hold until the pre-order items are in stock. If you need an in-stock order sooner, we suggest you place the orders separately.
What happens if my package is returned because of an address issue?
If your package is returned to us because of an incorrect or incomplete address, we will be happy to reship for you. *Please note you will have to pay to reship the package.*
Welcome Home is not responsible for incomplete or incorrect addresses provided by customers. It is the customer's responsibility to ensure they are providing the correct information upon purchase. If your package is returned to sender, we will file a claim on your behalf in a time frame best for our studio.
What if I accidentally provided the wrong address or an incorrect one?
If you have placed your order but realized you provided an incorrect address or missed address info, please contact us right away. We can update your order within 24 hours.
What does your store do with my personal info? When purchasing an item from our website, we collect the personal information you provide such as your name, address and email address. With your permission, we may send you emails about our store, new products and other updates.